Client Interactions

Whether pitching for new business or dealing with a dissatisfied customer, at the heart of all client interactions sit relationships and trust.

We work on how to establish great rapport, build credibility, understand customer needs, take ownership and sell one’s services with passion and pride.

Presentation Skills  

A presentation is not a set of slides, it is you! It is about your ability to grab an audience’s attention, engage them emotionally and build a clear and compelling argument.

We look at structure, rhetoric, body language, voice, effective use of visual aids, question handling and managing nerves. We devote plenty of time to practice and we use video review to help build self-awareness and to point out progress.

Interview Skills

We help individuals prepare for promotions and job interviews. We work with them on the stories that best illustrate their skills and qualities. And we provide extensive practice to get them sounding fluent, looking confident and feeling ready.

Media Training

Media interviews represent a great opportunity for an organisation to build its visibility and influence opinion. They also carry certain risks. Fundamental to getting it right is knowing what you want to say, saying it with conviction and deftly handling the tough questions.

We look at how best to prepare and we work with a professional journalist to provide real-life practice interviews. We use video for review.

We cover the following areas

- Giving Effective Feedback
- Managing Performance
- Coaching
- Delegating
- Performance Reviews and Objective Setting
- Influencing
- Difficult Meetings and Challenging Conversations

These conversations are crucial to engaging and motivating others, developing talent, retaining good people, building high-performing teams and creating great places to work.

We work with people on the mind-sets with which they approach these conversations, and we help them to develop the skills and behaviours that will lead to their success. We make extensive use of performed scenarios and forum theatre to bring theory to life, spark discussion and share good practice.

We use role-play – both pre-written and bespoke – to enable individuals to practise and get feedback. We offer virtual conversation coaching sessions too.

This is supported by the theoretical inputs which we have seen to be the most valuable, such as: Social Styles, Transactional Analysis, Thomas-Kilmann, the Conversation Cycle, EEC Feedback model, the Trust Equation and the GROW coaching model.

What Is The Conversation Clinic ?

Our Conversation Clinics provide a safe opportunity for people to reflect upon, and practice, their communication skills. They’re led by one of our ‘Conversation Coaches’, who are seasoned business role-players as well as skilled communication coaches.

They offer specialist coaching, and skills practice, in the areas of communication that the participant wants (or needs) to develop.

Presentation Skills  

A presentation is not a set of slides, it is you! It is about your ability to grab an audience’s attention, engage them emotionally and build a clear and compelling argument.

We look at structure, rhetoric, body language, voice, effective use of visual aids, question handling and managing nerves. We devote plenty of time to practice and we use video review to help build self-awareness and to point out progress.

Interview Skills

We help individuals prepare for promotions and job interviews. We work with them on the stories that best illustrate their skills and qualities. And we provide extensive practice to get them sounding fluent, looking confident and feeling ready.

Media Training

Media interviews represent a great opportunity for an organisation to build its visibility and influence opinion. They also carry certain risks. Fundamental to getting it right is knowing what you want to say, saying it with conviction and deftly handling the tough questions.

We look at how best to prepare and we work with a professional journalist to provide real-life practice interviews. We use video for review.

A drama-based approach

Even those who are well intentioned, sometimes make decisions and behave in ways which unwittingly leave others feeling marginalised.  Our workshops explore conscious and unconscious biases, heuristics, how we make decisions, and crucially the impact we have on others.

Using drama is the perfect way to reflect the unhelpful behaviours in organisations. This also enables safe discussion and nuanced exploration of the issues.

Our workshops

Our engaging and interactive workshops blend drama, discussion, thought-provoking activities and action-planning. 
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Delegates will leave our sessions: understanding that it is a universal human trait to have biases; appreciating how their own behaviours may impact others; knowing how to reduce their biases; and armed with some tools to constructively challenge less-inclusive behaviours in others.

Practicalities

Our workshops are typically around half a day and are delivered by one lead-facilitator alongside two or three actor-facilitators.
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Whilst the building blocks of the workshop are tried and tested, the make-up of our team and the drama elements will be designed to reflect your organisation and resonate with your delegates.